Privacy Policy

1. Introduction

StandardsPro ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our compliance management platform.

By using StandardsPro, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, organisation name, and password when you register
• Organisation Data: Provider details, staff information, and role assignments
• Compliance Documents: Files you upload including policies, certificates, and reports
• Usage Data: Information about how you interact with our platform, including checklist progress and audit scores
• Communications: Messages you send to us through our contact form or support channels

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your account registration and manage your subscription
• Store and organise your compliance documents securely
• Calculate audit readiness scores and track compliance progress
• Send you notifications about document expiries and renewals
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues or security breaches

4. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Multi-tenant architecture ensuring complete data isolation between providers
• Encrypted data transmission using industry-standard protocols
• Secure authentication with hashed passwords
• Regular security assessments and updates
• Access controls limiting data access to authorised personnel only

5. Third Parties and Subprocessors

We may share your information with third-party service providers who assist us in operating our platform. These include:

• Cloud Infrastructure: For hosting and data storage
• AI Services: For document summarisation features (data processed securely)
• Payment Processors: For subscription billing (when applicable)
• Analytics: To understand platform usage and improve our services

We require all third parties to respect the security of your data and to treat it in accordance with applicable laws.

6. Cookies and Tracking

StandardsPro uses essential cookies to maintain your session and remember your preferences. We may also use:

• Authentication Cookies: To keep you logged in securely
• Preference Cookies: To remember your settings and preferences
• Analytics Cookies: To understand how you use our platform

You can control cookie settings through your browser preferences.

7. Your Rights

Under Australian privacy law and applicable regulations, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Export your data in a portable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Upon account cancellation, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: